FAQ's - Frequently Asked Questions
How Can I Place An Order?
You can visit us in-store or place an order online via our website. Please note that we do not take orders over the phone.
How Many Days In Advance Do I Need To Place An Order And Is There A Cut-Off Time?
We require your order to be placed one working day in advance before your desired pick up date. The cut off time for orders is 3:00pm the day before your preferred pick up day. This excludes Sunday and Monday. Orders for Sunday or Monday need to be placed before 3:00pm on Friday. Large Occasion/Celebration Cakes require 2 working days notice. Please note that order cut off times are adjusted during public holidays.
Can I Order A Customised Cake?
We do offer the option of customising our existing products, or creating new products to suit your needs.
Can I Place An Order To Pick-Up On The Same Day?
All orders must be placed one working day in advance to guarantee that you don’t miss out on your favourite cake. We are not able to take orders for same day pick up.
We have a delicious and large range of products available for you to choose from in-store, however our range changes from day to day and we cannot guarantee that we will always have each item available as so many sell out so quickly.
Do You Offer Delivery?
Yes we do. We offer delivery by courier all over Bristol and the surrounding areas. You are able to order online for next day delivery between Monday to Friday (excluding public holidays). We can offer time guidelines for shipping delivery, but we cannot guarantee specific delivery times. Please refer to our Shipping Policy.
What If I Need To Cancel My Order?
If you cancel your order before your desired pick up day’s cut off time, we are able to provide a full refund for your order. If you cancel your order on the day of collection, or after your desired pick up day’s cut off time, we are not able to provide a full refund as the production for your order would have already commenced. In this case, we will provide you with an in-store Credit for the selected value of your order. Please refer to our Refund & Returns Policy.
Do Your Products Contain Nuts Or Traces Of Nuts?
A majority of our products are made with nuts or use decorations that include nuts. Other products however do not have nuts included in the recipe. As a commercial kitchen, all our products are made on the same premises with the same equipment and we do warn that all our products may contain traces of nuts. If you have any specific question, please do not hesitate to contact us for more information. Please refer to our Allergen Policy.