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Privacy Policy

 

1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal data. It applies to all customers of RPM Detailing service. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Data We Collect
We only collect information necessary to provide our premium detailing services.

  • Contact details: Name, home address, email address, and phone number.

  • Vehicle information: Make, model, registration number, and condition photos/videos.

  • Payment info: Billing address and payment transaction details (we do not store full card numbers).

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3. How We Use Your Data
We use your personal data to deliver our services safely and efficiently.

  • To book appointments and manage scheduling.

  • To provide accurate quotes based on your vehicle condition.

  • To process secure payments for completed work.

  • To send service updates, reminders, or before-and-after media with your consent.

 

4. Legal Basis for Processing
We process your data under specific legal grounds.

  • Contract: To fulfil our detailing service agreement with you.

  • Legitimate Interests: To protect our business, manage bookings, and document vehicle condition before work begins.

  • Consent: To send you marketing materials or post your vehicle photos on social media.

 

5. Data Sharing and Retention
We do not sell your data. We only share it with trusted third parties to run our business.

  • Service providers: IT hosting, booking platforms, and secure payment processors.

  • Retention period: We keep your data for 7 years after your last service for tax and legal purposes.

  • Media retention: Vehicle photos used for portfolios are kept indefinitely unless you request removal.

 

6. Your Rights
You hold specific rights regarding your personal information under UK law.

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to fix inaccurate or incomplete information.

  • Erasure: Request that we delete your data, subject to legal keeping requirements.

  • Withdraw Consent: Stop us from using your vehicle photos for marketing at any time.

 

7. Contact Us
For any questions or to exercise your rights, please contact our Data Controller.

  • Email: rpmdetailing@gmail.com

  • Phone: 07850 183686

  • Address: 28 Severn Point, Wyck Beck Road, Bristol BS10 7FD

  • Complaints: You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

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