Obsidian & Pearl

In this Privacy Policy, when we refer to  the 'Site', we mean the digital network operated by Obsidian & Pearl.

Obsidian & Pearl is fully compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679, which came into effect on May 25th 2018.

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Right to Privacy

Obsidian & Pearl respects your right to privacy and are transparent on what data we collect and how we use it. Any information we collect, be it non-personalised or personalised, will be treated with the highest standards of security and confidentiality, strictly in accordance with The General Data Protection Regulation. Obsidian & Pearl strictly only works with fully GDPR compliant partners.

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Advertising Change of Consent

Obsidian & Pearl respects your right to choose. Consent revocation is the process by which EEA (European Economic Area) visitors who consented to personalised ads can revoke that consent. Click here to revoke your choice

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Collection and Use of Personal Information

Obsidian & Pearl uses some third party software and systems to carry out tasks related to the operation of the website – for example Google. A Data Protection Impact assessment has been carried out prior to any third party software being utilised, and data processing agreements have been entered into with all such service providers. Obsidian & Pearl strictly only uses GDPR compliant service providers.

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Obsidian & Pearl collects non-personalised and personalised data in three main ways:

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Information that you actively volunteer or opt into, such as  contacting us via digital methods.

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Analytics: This allows  us to measure the number of visits to the website, how content is consumed and helps inform us as to how to improve the website for visitors.

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Advertising: Obsidian & Pearl may use cookies or similar technologies to inform, optimise and serve ads based on your browsing activities and interests across our website and other digital platforms.

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We never share first party / personally identifiable information from the Obsidian & Pearl website or associated apps with any third parties without your explicit consent.

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The Information We Collect:

Advertising

The information collected by us for analytical and advertising on other platforms helps us to gauge the effectiveness of their campaigns, provide you with more relevant advertisements and may limit the number of times you see an advertisement.

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Email Contact by You

If you email Obsidian & Pearl with feedback or questions, we will respond to you as quickly as possible. Any details you send to us, including email and name, are stored for as long as is necessary to deal with your query. All contacts are deleted once we have satisfactorily answered your question or comment.

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Services We Use

We use selected third party services on our website. We only use GDPR compliant services and partners.

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Analytics Services

These services help us build a better website experience. We use Google Analytics, Firebase, Hotjar, for this purpose. Hotjar anonymises your IP and does not contain any personally identifiable information. Google Analytics and Firebase does capture some personal information, such as location information. These companies do not share your data with any other companies. No personal data collected by any of the analytics services we employ will be disclosed to any other third party, unless obliged to do so by a rule of law or directly opted in to allow so by the user.

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Advertising

When visiting our site, we offer the option to opt in for personalised or non personalised tracking for advertising purposes across third party platforms, such as Meta and Google.  Some cookies are used for non personalised ads.

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Bookings

We manage our own bookings without using a third party.  User information collected includes, but is not limited to, name, address, email address, IP address. 

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External Links

Obsidian & Pearl does provide links to other websites. Whilst we do check the validity of other websites and never link to any bogus websites, you should always check other website’s own Privacy Policies and Terms of Use.

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Data Protection

We update our Privacy Policy from time to time as legislation and internal operating procedures change. Please keep an eye on this page for any updates or changes.

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Contact our Data Protection Officer at obsidianandpearl@gmail.com  for any further clarifications or personal data requests. Whilst we aim to address any questions or queries as soon as possible, please allow up to 30 working days for a response.

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